Privacy Policy

Data Controller

Gutter Cleaning Cambridge, Cambridge, MA 02140. Email: info@[domain]. Phone: +1 (857) 297-0755.

This privacy policy explains how we collect, use and protect personal information when you contact us or use our website at guttercleaningincambridge.com.

1. Information We Collect

We collect information you provide directly to us:

• Name and contact details (phone number, email address, postal address of the property)
• Property details (type, number of storeys, access information) to provide an accurate quote
• Payment information (processed securely; we do not store card details)

We collect information automatically when you visit our website:

• Pages visited, time spent, device type and browser (via analytics cookies, with your consent)
• IP address and approximate location

2. How We Use Your Information

• Provide the gutter cleaning service you’ve requested
• Confirm appointments and send service reminders
• Send before-and-after photos and the condition report from your clean
• Respond to enquiries and provide quotes
• Maintain records of work carried out, including for HMO landlord reports
• Improve our service based on customer feedback

3. Lawful Basis for Processing

• Contract performance — to carry out the service you’ve requested
• Legitimate interests — to manage our business operations and maintain service records
• Legal obligation — to meet any regulatory requirements
• Consent — for marketing communications, if you’ve opted in

4. How Long We Keep Your Information

Contact details and service records: three years after the last service, unless you ask us to delete them sooner.

Financial transaction records: six years (required by HMRC).

5. Who We Share Your Information With

We do not sell your personal data to any third party. We use the following services to operate our business:

• Email provider (Google Workspace) — for communications
• Analytics provider (Google Analytics, with IP anonymisation) — for website analytics

6. Cookies

See our Cookie Policy for full details. You can withdraw cookie consent at any time by adjusting your preferences via the cookie banner.

7. Your Rights Under UK GDPR

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data (subject to any legal retention requirements)
• Object to processing based on legitimate interests
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with the ICO: ico.org.uk, 0303 123 1113

To exercise any of these rights, contact us at info@[domain].

8. Data Security

We use reasonable technical and organisational measures to protect personal data. Our website uses HTTPS encryption. Paper records are stored securely and disposed of confidentially.

9. Changes to This Policy

We may update this policy periodically. The date at the top of this page shows when it was last revised. Significant changes will be notified via the website.